Prescription Phone Line

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From Monday, 3rd March 2025, our prescription query line will be available only between 10 am and 4 pm, Monday to Friday.

For queries outside these hours, please email us at kmicb.newton.prescriptions@nhs.net

Please note:

• We do not take prescription requests over the phone. 
• Unfortunately we do not have the capacity to respond to prescription request emails to let you know when it is done

Prescription requests can take up to 5 working days to process.

If you would like to check the status of your prescription ie: if it is ready for collection, please contact your nominated pharmacy or check the NHS App.

• Download the NHS App
• Access the NHS App on the web
• NHS App support

The NHS App also allows you to:

• Request repeat medication
• View your health record
• Check upcoming and past appointments

Thank you for your cooperation.

Published: Feb 26, 2025