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Our Appointment System
Before booking an appointment please check who is best placed to deal with your condition:
Many conditions can be dealt with without the need to see your GP. You can try a local pharmacy for advice about a range of conditions and we also have lots of self help information available by clicking here.
Please try this advice before contacting the Practice.
We are now offering even more face to face appointments
- Book a routine face to face or telephone consulation by ringing Reception directly on 01795 530 777
- If you feel you need an on-the-day medical assessment, you will need to use eConsult. Your query will be triaged and you will get a response via telephone call, text message or email by the end of the next working day.
- You will still need to request fit notes via eConsult
How To Book
- Telephone us on 01795 530 777
- Via Patient Access (Not currently available)
If you have been advised by letter or text message to make a follow-up appointment with a clinician, please telephone the surgery on 01795 530 777 and one of our patient co-ordinators will be happy to help. Please ensure you inform the patient co-ordinator that you have been asked by letter or text message to book the appointment.
How To Self Care
NHS services are very busy at the moment. It's important to come forward with any health concerns you have but you can help ease the pressure by choosing the right service.
Knowing the right place to go can help you get the treatment you need faster.
DISCOVER HOW YOU CAN GET THE RIGHT TREATMENT
Appointment Duration
Please be aware that routine appointments are 15 minutes in duration; only one issue/ailment will be dealt with. If you require more time, you will be asked to book another appointment. If you know that you need to discuss multiple or complex issues then please ask our receptionists for a double appointment at the outset.
How to make the most of your GP appointment
Please be aware we have 15 minutes per appointment.
We recommend 1 problem per appointment.
If you wish to discuss multiple issues please mention this at the start of the consultation so that together we can prioritise what can safely be dealt with today during your 15 minute appointment.
The main reason for this is ‘clinical safety’. Presenting the GP with multiple problems in one 15 minute consultation means that there is a real increased risk that mistakes will be made and things missed as the clinician may be inclined to rush, particularly if other patients are waiting.
Doctors cannot see huge numbers of patients with multiple problems and continue to practice safely and effectively. A stressed doctor will struggle to be a good and safe doctor.
Therefore, please do not be offended if the clinician asks you to rebook for your other problems.
Nurse Practitioner Appointments
Our nurse practitioners are trained to assess and manage minor illnesses. Patients seeking urgent appointments should be aware that they may be assessed by a nurse practitioner in the first instance who will decide on treatment or refer to a doctor if necessary. Our nurse practitioners are qualified independent nurse prescribers and are able to prescribe a wide range of prescription only medications.
Telephone Consultations
If you do not require a physical examination the surgery can offer a consultation by telephone.
Timings for telephone calls cannot be given; you may be given a timeframe in which the GP will be able to carry out the telephone consultation.
Please note for medico - legal reasons these calls are recorded.
Improved Access
- Newton Place Surgery has a range of appointments available every weekday between 6.30pm-8pm.
What to expect from your hospital appointment
Tests and Investigations
The specialist will order all of the tests you need and will communicate the results to you. If you have not heard about your results please contact their secretary at the hospital.
Prescriptions
If the specialist prescribes a new drug or changes one they will provide the first prescription. You might need to collect it from the hospital pharmacy.
Sick or Fit Note (Med3)
If you need to be certified as unfit for work as a result of treatment provided, the specialist should issue a sick note when you leave the hospital. Please ask if you need one.
Follow Up Appointments/Onward Referrals
If you need a follow up appointment or an onward referral to another specialist the hospital will provide it. Please ask the specialists’ secretary if it does not arrive in a timely way.
In summary, the specialists are responsible for:
- Looking after your test results
- Providing a prescription when needed
- Issuing a sick note if required
- Providing you with a follow up or onward referral appointment if necessary
Newton Place Surgery currently offers:
Monday-Friday: A range of GP, Practice Nurse and Health Care assistant appointments.
Further Information
